The following terms and conditions comply with our General Translation Terms and Conditions. In all cases our General Translation Terms and Conditions govern all contractual obligations between LANGUAGETRAN and CLIENT.

Warranty Policy

Revision of Translation-Related Deliverables. The CLIENT agrees to promptly review the translation-related Deliverables upon receipt thereof and to notify LANGUAGETRAN within fifteen (15) business days of any errors or omissions in such Deliverables. LANGUAGETRAN agrees to rectify the following without charge within a reasonable period of time: outright mistranslation, omissions, typos, grammatical mistakes, or non-adherence to any approved glossary (“Non-Subjective Errors”). LANGUAGETRAN’s sole obligation with respect to such Non-Subjective Errors is the obligation to correct the Deliverable at no cost to CLIENT, provided that the CLIENT gives notice of such errors to LANGUAGETRAN within fifteen (15) business days of CLIENT’s receipt of the Deliverables. Failure to raise an objection within this period shall be considered as approval of the work as delivered. All changes requested by the CLIENT other than non-subjective errors or omissions will be subject to additional charges. LANGUAGETRAN shall not be responsible for alterations to LANGUAGETRAN’s work made by any other person acting on behalf of the CLIENT.

Limitation of Liability; No Warranties. In performing its services, LANGUAGETRAN endeavors to produce accurate, idiomatic translations of the highest quality. Notwithstanding the foregoing, the CLIENT understands and accepts that words and phrases in different languages rarely have an exact correlation, and that no liability is assumed by LANGUAGETRAN for any actual or alleged lack of nuance or impact, in particular, and without limitation, as these may relate to expressiveness of a text and its suitability for use by the CLIENT in any particular activities. The CLIENT agrees that LANGUAGETRAN’s sole and exclusive liability with respect to the text of any translation-related Deliverables shall be to correct Non-Subjective Errors as set forth in Section above.

Cancellation Policy

All cancellations of services contracted by the CLIENT require written notice to LANGUAGETRAN.For services related to translation and/or transcription, any cancellation of work already begun will incur a cancellation fee to be determined by the work already performed, in the amount of that portion of the total estimated cost allocable to the work already performed, plus all costs and Disbursements, of any kind, incurred in connection with the services contracted or the performance of work thereunder. This may include billing for work performed up to the time of cancellation, additional administrative or research time, rush fees, and project-specific expenses. For services relating to interpreting, voice-overs or other audio/video services, all such services shall be subject to a cancellation notice period of at least seven (7) days prior to the earliest time and date set for such work. In the event of such cancellation with required notice, the cancellation fee shall be 50% of the quoted amount for the service contracted. In the event of such a cancellation without giving the required notice, the cancellation fee shall be 100% of the quoted amount.

Refund Policy

LANGUAGETRAN will process refund under the following conditions:

·         When CLIENT cancels the project in writing the project before it is started LanguageTran will issue a full-refund.

·         When the written cancellation is received after commencement of work, a refund will be processed pursuant to above Cancellation Policy.

·         When LANGUAGETRAN fails to perform pursuant to the above Warranty Policy LANGUAGETRAN will issue a full-refund.